Compelling Technical Writing!

"The amount of support calls have dropped dramatically since we have your new manual in the field". - Product Manager - DSP Technology . . . . . . . . . . . . "Your procedures and training allows us to use lower cost technical people for product bring-up and final test". - Dir. of Manufacturing (Iomega ZIP line) - Phase Metrics . . . . . . . . . . . . "The previous (in-house produced) manual was an embarrassment - this new manual is the quality that this product and our users deserve". - Project Manager - Diasonics . . . . . . . . . . . . "This material is powerful sales information - it is very useful to our sales force". - Marketing Manager - DSP Technology . . . . . . . . . . . . "I am amazed at how few changes I have to make in the drafts". Clinical App. Specialist - VingMed . . . . . . . . . . . . "I have worked with a lot of technical writers before, but none like you. You save me so much time, and put out much better quality writing than we could do ourselves". - Dir. of Engineering - Helios Inc. . . . . . . . . . . . . "The quality of your manual assures us that we will get excellent support from you". - comment from a new customer of one of our clients . . . . . . . . . . . . "You have a unique ability to calibrate to the audience in a way that is not intrusive or intimidating, and adjust the presentation and material in a professional manner. You project enthusiasm, which is reflected in the trainee's interest, absorption, and retention". - Applications Manager - Phase Metrics . . . . . . . . . . . . "Your method of interviewing brings out the important details. You have proven that you can deliver quality materials in a very short time frame". - Senior Systems Engineer - Boston Scientific . . . . . . . . . . . . "Your contribution has been extremely significant in establishing the credibility of Helios to our customers". - President - Helios Inc. . . . . . . . . . . . .

Technical Writing
Information Development

Our Specialty is Providing Cost-effective Support Solutions
for Small and Mid-size California Companies.

Do your users really READ your User Information?

...or just "automatically" CALL YOU -
using up your precious time
and Resources?

They don't read it? It's probably because it's easier to call you than find or understand just what they NEED in your documentation!

Let's FIX That - and slash your customer support workload! We can even get your customers to WANT TO check the
User's Guide FIRST!

Can compelling and well targeted user information
really free up time for you and your staff
provide better customer support?

and we will show you how!

Demanding Biomedical Products are our Specialty!

Free evaluation of your materials for conformance with CE and FDA requirements.

No hourly charges or agency mark-ups either!
And no flaky individuals to deal with that may balk or disappear in the middle of a critical project.

Are you ready for a change? IF YOU NEED SOLUTIONS to these problems - we have them!

Are you ready to talk about it? If so, click Get Info. We have your solution!

Do any of these describe your situation?

  • I need to reduce my support workload / time / expenses.
  • I need a new _______ (document).
  • I need a replacement _______ that is more effective.
  • I need a _______ that gets used - not put on the shelf.
  • I need a specification that is comprehensive, and protects all of the stakeholder's interests.
  • I need test and validation procedures to support my specifications.
  • I need work or process procedures .

You need a fast cost-effective solution - so let's get to it.

We create an excellent total user information experience.

Find out more about how our POWER-PACKED Technical Writing Solutions solve your problems ...

  • Buyer's Guides
  • Marketing Materials
  • Quick Reference Guides
  • Solutions Cards
  • User Guides
  • Online Help files
  • Online Documents
  • Web Pages
  • Site Survey and Site Preparation Guides
  • Installation Guides
  • Installation/First Use Reports
  • Service Manuals (a specialty)
  • Service Bulletins
  • Engineering and Programming Manuals
  • Test and Adjustment Procedures (development and writing)
  • Customer Acceptance Tests
  • Performance Verification Tests (QA)
  • Module and System Specifications
  • Process Documents
  • Policy/Procedure Handbooks
  • White Papers
  • Articles
  • Brochures
  • Product Data Sheets
  • Press Releases
  • Presentations
  • Training Packages
  • Copy Writing


Need help creating - and then managing specification development, implementation, verification, and validation?

We'll do it ALL for you!

Your Customer Support will be more Automatic with our Carefully Targeted and Concise Technical Writing - Information that GETS USED!

Why not put your product support in AUTO MODE
so you can do what you want to do???...
rather than deal with the day-to-day support load?

When the

  • right information
  • in the right format
  • is readily available

much more of your support load can be provided automatically!

Are you ready to talk about it? If so, click Get Info. We have your solution!

"OK - Show me how my Customer Support can Become More Automatic" ...

Which of these describes your User Information:

  • Effective, Well-targeted, and Compelling? or
  • Unused?

Effective and compelling technical writing - information that gets used - is rare!

If your users aren't CONFIDENT that the information you provide will address their concerns, they call you instead - and add to your already burgeoning and thankless support load.
Compelling and comprehensive technical writing gives your users:

  • what they need
  • when they need it
  • in an easy to find, easy to use format

... and lifts a support burden from your shoulders.

What Do Your Users Want From Technical Writing in Your User Information?

Do you really know? IBM did an extensive study on what its users want from technical writing. The results showed that they want information that is:

  • Easy to Find
  • Easy to Understand
  • Task-Sufficient

That's what we do for you - technical writing that:

  • is organized and packaged to make the information they need super easy to locate- so they use IT instead of calling you.
  • is written to the USER'S level and needs, taking complex information and making it easily understood.
  • is comprehensive to the ACTUAL TASK, not inundating the reader with nice to know but nonessential information.

This chart shows the elements that make up a good user information package:

The Bottom Line:

  • We create an excellent total user information experience.
  • We do it for less.
  • We treat you right.
  • We Guarantee it!

Don't Wait! - just click Get Info below or the Contact tab above, and we will prove it!

Or click the REFERRALS and CLIENTS tab at the upper left for more information!

A Plus Services

Serving California Businesses since 1978

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