OPTIMIZE CUSTOMER SUPPORT!


"The amount of support calls have dropped dramatically since we have your new manual in the field". - Product Manager - DSP Technology . . . . . . . . . . . . "Your procedures and training allows us to use lower cost technical people for product bring-up and final test". - Dir. of Manufacturing (Iomega ZIP line) - Phase Metrics . . . . . . . . . . . . "The previous (in-house produced) manual was an embarrassment - this new manual is the quality that this product and our users deserve". - Project Manager - Diasonics . . . . . . . . . . . . "This material is powerful sales information - it is very useful to our sales force". - Marketing Manager - DSP Technology . . . . . . . . . . . . "I am amazed at how few changes I have to make in the drafts". Clinical App. Specialist - VingMed . . . . . . . . . . . . "I have worked with a lot of technical writers before, but none like you. You save me so much time, and put out much better quality writing than we could do ourselves". - Dir. of Engineering - Helios Inc. . . . . . . . . . . . . "The quality of your manual assures us that we will get excellent support from you". - comment from a new customer of one of our clients . . . . . . . . . . . . "You have a unique ability to calibrate to the audience in a way that is not intrusive or intimidating, and adjust the presentation and material in a professional manner. You project enthusiasm, which is reflected in the trainee's interest, absorption, and retention". - Applications Manager - Phase Metrics . . . . . . . . . . . . "Your method of interviewing brings out the important details. You have proven that you can deliver quality materials in a very short time frame". - Senior Systems Engineer - Boston Scientific . . . . . . . . . . . . "Your contribution has been extremely significant in establishing the credibility of Helios to our customers". - President - Helios Inc. . . . . . . . . . . . .

What Would YOU DO with your SPARE TIME and
freed-up RESOURCES
if your
Customers didn't have to
CALL SO OFTEN?

We Have GREAT Solutions to Make That Happen for You!

Click your area of concern below
and find out everything you need to know:

Our Specialty is Providing Cost-effective Support Solutions
for Small and Mid-size California Companies.

Look at what managers are saying:

  • "The amount of support calls have dropped dramatically since we have your materials and manuals".
    - Product Manager - DSP Technology
  • "You have provided us with the direction we needed to move our customer support situation from problematic to positive".
    - Dir. of Product Support - Fujitsu

  • "Your procedures and training allows us to use lower cost technical people for support, product bring-up, and final test".
    - Dir. of Manufacturing (Iomega) - Phase Metrics
  • You have proven that you can deliver quality materials and solutions in a very short time frame".
    - Senior Systems Engineer - Boston Scientific
  • "Your contribution has been extremely significant in establishing the credibility of Helios to our customers".
    - President - Helios Inc.

    For many more, click the REFERALS tab to the right!




Optimize
Your
Customer
Support!


"The amount of support calls have dropped dramatically since we have your new manual in the field". - Product Manager - DSP Technology . . . . . . . . . . . . "Your procedures and training allows us to use lower cost technical people for product bring-up and final test". - Dir. of Manufacturing (Iomega ZIP line) - Phase Metrics . . . . . . . . . . . . "The previous (in-house produced) manual was an embarrassment - this new manual is the quality that this product and our users deserve". - Project Manager - Diasonics . . . . . . . . . . . . "This material is powerful sales information - it is very useful to our sales force". - Marketing Manager - DSP Technology . . . . . . . . . . . . "I am amazed at how few changes I have to make in the drafts". Clinical App. Specialist - VingMed . . . . . . . . . . . . "I have worked with a lot of technical writers before, but none like you. You save me so much time, and put out much better quality writing than we could do ourselves". - Dir. of Engineering - Helios Inc. . . . . . . . . . . . . "The quality of your manual assures us that we will get excellent support from you". - comment from a new customer of one of our clients . . . . . . . . . . . . "You have a unique ability to calibrate to the audience in a way that is not intrusive or intimidating, and adjust the presentation and material in a professional manner. You project enthusiasm, which is reflected in the trainee's interest, absorption, and retention". - Applications Manager - Phase Metrics . . . . . . . . . . . . "Your method of interviewing brings out the important details. You have proven that you can deliver quality materials in a very short time frame". - Senior Systems Engineer - Boston Scientific . . . . . . . . . . . . "Your contribution has been extremely significant in establishing the credibility of Helios to our customers". - President - Helios Inc. . . . . . . . . . . . .

Product Support
Customer Support

You ARE Probably Spending TOO MUCH TIME AND MONEY
on Customer Support!

Our specialty is providing Cost-effective Support Solutions
for Small and Mid-size Companies.

ARE YOU CAUGHT IN THE MIDDLE???

I understand your burden - because I was there! I understand what customer support means because I was a successful support manager for both startups and mega-corporations. Are you caught in the middle like I was - needing to provide more and more support with the same - or reduced - resources? Are you faced with Mission Impossible? I can help!

  • Are you reluctant to ask your user if they read your manual - because the manual is inadequate?
  • Do your support people have to answer the same questions over and over again?
  • Do you - or your highly-paid sales people - have to hand-hold new customers through the initial product use process?
  • Are your valuable technical experts creating support materials
    - for users who are not experts?
  • Are your design engineers providing support when they should be developing your next product?

IT'S A CERTAINTY! If you don't take action, you WILL experience increased support workload and expenses - whether from problem products - or from fantastic sales! Regardless of which of these increase your support workload, we have the solution

Are you ready to talk about it? If so, click Get Info. We have your solution!

And be sure to request a copy of our free Customer Support Evaluation Checklist.

A Proven Track Record

We have over twenty-five years of experience providing support guidance, technical writing and training services for a full spectrum of products - software, hardware, and embedded systems - from basic surge protectors to invasive biomedical products demanding the highest levels of regulatory scrutiny and approval.

Companies We've Helped...

  • Boston Scientific
  • Phase Metrics
  • Siemens
  • DSP Technology
  • Helios
  • Tektronix
  • ProSys
  • Spectral Dynamics

For many more, click the CONTACTS tab at the upper right!

Products and Technologies We've Covered...

  • Biomedical
  • Computer
  • Test Equipment
  • Software
  • Video Systems
  • Medical and Industrial X-ray and Ultrasound
  • Disk Drives / Drive Manufacturing Equipment
  • Data Acquisition Systems (DAS)
  • Manufacturing Equipment

For many more, click the CONTACTS tab at the upper right!

Our No Risk Guarantee...

We give you Guaranteed Results!

You use our services without risk. You pay only for results you are pleased with.

No risk! That's right - NONE! You like it - or there's no obligation.
There are no up-front costs, and no huge up-front purchase orders required.
Most projects are done on a quote basis - and there are no agency fees or overhead costs. And no flaky individuals to deal with that may balk or disappear in the middle of a critical project.

One good reason to consider our services instead of doing this work yourself in-house...

How about ten?!!!

  • EXPERTISE - benefit from our 25+ years of experience to optimize your customer support - get it done right!

  • COST-EFFECTIVE SERVICES - no facilities, equipment, or employee overhead loads.

  • FLEXIBILITY - no long-term obligations, no layoffs, no employee problems.

  • QUICK RESPONSE - fast-track projects are our specialty.

  • IMPROVED COMPANY IMAGE - top quality customer support, documentation, and training - to highest industry standards.

  • TIME SAVING - allow your personnel to focus their expertise on new projects - on what thy're hired to do best.

  • OVERLOAD SUPPORT - extra help during rushes, start-up cycles, and staff cutbacks.

  • SPECIALIZED SKILLS - the right people with the right skills for your special projects.

  • LONG-TERM BENEFITS - quality, lasting customer satisfaction, documentation, and training materials - lasting cost benefits.

  • SUPERIOR SUPPORT FOR YOUR CUSTOMERS - as a powerful selling and customer retention advantage - provides great referrals!

  • MORE EFFICIENT MANUFACTURING - effective, detailed, easily understood procedures allow use of lower cost workers.

  • REDUCED SUPPORT WORKLOAD - good customer support procedures, documentation, and training frees your staff for new projects. Frees YOU to do what you want to do!

  • GUARANTEED REGULATORY AGENCY COMPLIANCE - complete assurance that your product information will meet the stringent requirements of regulatory agencies without delaying product development

The Bottom Line:

  • We create an excellent and efficient customer support experience.
  • We save you money.
  • We save you time.
  • We Guarantee it!

Just click Get Info below or the Contact tab above, and we will prove it!

And be sure to request a copy of our free Customer Support Evaluation Checklist.

A Plus Services
888-883-2362

Serving California Businesses since 1978



Provide
Compelling
Information!


"The amount of support calls have dropped dramatically since we have your new manual in the field". - Product Manager - DSP Technology . . . . . . . . . . . . "Your procedures and training allows us to use lower cost technical people for product bring-up and final test". - Dir. of Manufacturing (Iomega ZIP line) - Phase Metrics . . . . . . . . . . . . "The previous (in-house produced) manual was an embarrassment - this new manual is the quality that this product and our users deserve". - Project Manager - Diasonics . . . . . . . . . . . . "This material is powerful sales information - it is very useful to our sales force". - Marketing Manager - DSP Technology . . . . . . . . . . . . "I am amazed at how few changes I have to make in the drafts". Clinical App. Specialist - VingMed . . . . . . . . . . . . "I have worked with a lot of technical writers before, but none like you. You save me so much time, and put out much better quality writing than we could do ourselves". - Dir. of Engineering - Helios Inc. . . . . . . . . . . . . "The quality of your manual assures us that we will get excellent support from you". - comment from a new customer of one of our clients . . . . . . . . . . . . "You have a unique ability to calibrate to the audience in a way that is not intrusive or intimidating, and adjust the presentation and material in a professional manner. You project enthusiasm, which is reflected in the trainee's interest, absorption, and retention". - Applications Manager - Phase Metrics . . . . . . . . . . . . "Your method of interviewing brings out the important details. You have proven that you can deliver quality materials in a very short time frame". - Senior Systems Engineer - Boston Scientific . . . . . . . . . . . . "Your contribution has been extremely significant in establishing the credibility of Helios to our customers". - President - Helios Inc. . . . . . . . . . . . .

Technical Writing

Information Development

Do your customers Really READ your User Information?

Can compelling and well targeted user information
really free up time for you and your staff
and
provide better customer support?


Absolutely!
and we will show you how!
Click TECH WRITING for Details
!

The Bottom Line:

  • We create an excellent total user information experience.
  • We do it for less.
  • We treat you right.
  • We Guarantee it!

Don't Wait! - just click Get Info below or the Contact tab above, and we will prove it!

A Plus Services
888-883-2362

Serving California Businesses since 1978


Offer Empowering Training!


"The amount of support calls have dropped dramatically since we have your new manual in the field". - Product Manager - DSP Technology . . . . . . . . . . . . "Your procedures and training allows us to use lower cost technical people for product bring-up and final test". - Dir. of Manufacturing (Iomega ZIP line) - Phase Metrics . . . . . . . . . . . . "The previous (in-house produced) manual was an embarrassment - this new manual is the quality that this product and our users deserve". - Project Manager - Diasonics . . . . . . . . . . . . "This material is powerful sales information - it is very useful to our sales force". - Marketing Manager - DSP Technology . . . . . . . . . . . . "I am amazed at how few changes I have to make in the drafts". Clinical App. Specialist - VingMed . . . . . . . . . . . . "I have worked with a lot of technical writers before, but none like you. You save me so much time, and put out much better quality writing than we could do ourselves". - Dir. of Engineering - Helios Inc. . . . . . . . . . . . . "The quality of your manual assures us that we will get excellent support from you". - comment from a new customer of one of our clients . . . . . . . . . . . . "You have a unique ability to calibrate to the audience in a way that is not intrusive or intimidating, and adjust the presentation and material in a professional manner. You project enthusiasm, which is reflected in the trainee's interest, absorption, and retention". - Applications Manager - Phase Metrics . . . . . . . . . . . . "Your method of interviewing brings out the important details. You have proven that you can deliver quality materials in a very short time frame". - Senior Systems Engineer - Boston Scientific . . . . . . . . . . . . "Your contribution has been extremely significant in establishing the credibility of Helios to our customers". - President - Helios Inc. . . . . . . . . . . . .

Training

Can Comprehensive Application-oriented User Training
really free up time for you and your staff
and
provide better customer support?


Absolutely!
and we will show you how!

Click TECH TRAINING for Details!

The Bottom Line:

  • We create an excellent total training experience.
  • We do it for less.
  • We treat you right.
  • We Guarantee it!

Don't Wait! - just click Get Info below or the Contact tab above, and we will prove it!

A Plus Services
888-883-2362

Serving California Businesses since 1978



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